Terms of service

Terms of Service

Welcome to Loyal to the Soil! By using our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • Our website is operated by Loyal to the Soil, based in the UK. All purchases made on this site are governed by UK law.
  • We reserve the right to update these terms at any time, and any changes will be posted on this page.

2. Orders & Payments

  • By placing an order on our website, you are making an offer to purchase products. All orders are subject to availability and acceptance.
  • We accept payments via all major credit/debit cards and PayPal. Payment must be received in full before we process your order.

3. Product Information

  • We make every effort to display accurate product details and descriptions. However, we cannot guarantee that every item is always available or perfectly represented on the site.
  • In the rare case that we are unable to fulfill your order, we will notify you and offer a full refund or alternative product options.

4. Shipping & Delivery

  • We offer reliable shipping options to ensure your products arrive in great condition. Shipping costs are calculated at checkout based on your location.
  • While we strive to dispatch orders as quickly as possible, delivery times may vary depending on location and third-party carriers.

5. Returns & Refunds

  • We offer statutory returns as outlined in our Refund Policy.
  • If you are not satisfied with your purchase, please contact us at info@loyaltothesoil.co.uk, and we'll guide you through the returns process.

6. Liability

  • We are committed to providing high-quality products, but we cannot be held responsible for any damage or loss arising from improper use or handling of our products.
  • Our liability is limited to the value of the goods purchased. We do not accept liability for indirect or consequential damages.

7. Privacy & Security

  • Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your data.
  • We take security seriously and use secure payment gateways and encryption to protect your information.

8. Governing Law

  • These terms and conditions are governed by the laws of the UK. Any disputes will be resolved under the jurisdiction of UK courts.

9. Contact Us

  • If you have any questions about these Terms of Service or any aspect of your purchase, feel free to reach out to us at info@loyaltothesoil.co.uk. We’re always happy to help!