Refund policy

Refund Policy

At Loyal to the Soil, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help!

We offer statutory returns in accordance with UK consumer rights laws. If you'd like to return your items, here's what you need to know:

Returns

• You can return most items within 14 days of receiving your order, as long as the product is unused and in its original packaging.
• Some products may be exempt from returns for health and safety reasons, such as opened or used products.

How to Return

• Simply get in touch with us at info@loyaltothesoil.co.uk within 14 days of receipt.
• We'll guide you through the simple return process and provide you with any necessary instructions.

Refunds

• Once we receive your return, we’ll process your refund as soon as possible, usually within 7 days.
• Refunds will be issued to the original payment method used for your purchase.

Exchanges

• If you’d prefer an exchange instead of a refund, just let us know and we’ll do our best to accommodate.

Shipping Costs

• Unfortunately, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.