Shipping policy
Shipping Policy
At Loyal to the Soil, we’re committed to getting your order to you as quickly and safely as possible. Below is everything you need to know about our shipping process.
Shipping Method
- All orders are shipped via Royal Mail for reliable and secure delivery.
- Tracked shipping is included for all items, so you can easily monitor the progress of your order from dispatch to delivery.
Processing Time
- Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the size/weight of your order.
- We offer competitive rates for both UK and international deliveries. You will be able to see the full cost before confirming your order.
Estimated Delivery Times
- UK Orders: Typically delivered within 2-5 business days.
- International Orders: Delivery times vary by location, but please expect 5-14 business days.
International Shipping
- We are pleased to offer international shipping. However, please note that delivery times and costs may vary depending on your country.
- Customs Fees & Duties: International orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.
Lost or Damaged Orders
- If your order is lost or damaged during transit, please contact us at info@loyaltothesoil.co.uk within 7 days of receiving your tracking information. We’ll work with you to resolve the issue and ensure you’re satisfied.
Shipping Delays
- While we do our best to ensure timely delivery, please be aware that occasional delays may occur due to weather conditions, strikes, or high-demand periods (such as holidays). We appreciate your patience in these situations.